Ziply Fiber Outage Map (2024)

FAQs

Why does Ziply keep disconnecting? ›

This is a common issue. Is your router, gateway or modem in a central location in your home? If not, relocate it. Avoid signal interference by making sure your WiFi equipment isn't stored near Bluetooth devices, microwaves, or cordless phones.

Ziply Fiber formed in May of 2020 when it acquired the Northwest operations of Frontier Communications. Started by former Wave Broadband executives Steve Weed and Harold Zeitz (with help from our mascot, “ZoZo”), Ziply Fiber launched with the vision of creating a proudly local, human-centered internet experience.

Kirkland, Washington, U.S. Ziply Fiber serves approximately 350,000 customers across the four states and has a workforce of approximately 1,000 employees. It has major offices in Everett, Washington; Beaverton, Oregon, and Hayden, Idaho.

(866) 699-4759

Ziply Fiber / Customer service

If your internet keeps dropping, the issue is most likely with your wireless connection, not the device itself. The main reasons for Wi-Fi connectivity issues include a weak Wi-Fi signal, a congested internet service provider (ISP) network or hardware issues.

Your modem and router need a restart

The first thing to try when experiencing internet issues is a modem and router restart. It's super quick, super easy, and super effective. This often solves the problem. The restart process is the same for a modem, router, or gateway (modem/router combo unit):

Ziply Fiber™ completes acquisition of Frontier Communications' northwest operations, raises $2 billion to fund purchase and network and service improvements in Washington, Oregon, Idaho, and Montana.

In May 2020, Frontier completed a sale of its assets in the Pacific Northwest to Ziply Fiber including the fiber-optic systems that it had acquired from Verizon in Washington and Oregon. In late 2020, Frontier dropped the FiOS branding, renaming the service Frontier FiberOptic.

Fresh off of filing for bankruptcy, Frontier no longer has a stake in the Pacific Northwest. Frontier Communications' Northwest operations and assets are now Ziply Fiber. Ziply is a new company that is investing $500 million to improve its network and service.

Key features of our network management are:

Ziply Fiber does not block, throttle, or inhibit any specific applications or classes of applications. Ziply Fiber does not restrict the types of devices that can be connected to its network. Ziply Fiber does not engage in paid prioritization.

Why is my ziply internet so slow? ›

Your internet can be slow for many reasons. Your internet plan may be too slow for your needs, your modem or router may be out of date, your router may be on the fritz, or you might have too many people using your Wi-Fi at the same time.

Free WiFi extenders (up to three) and professional, customized installation when you lease a Ziply Fiber router for $12/month.

How much does it cost to cancel Ziply Fiber? There is no fee to cancel fiber service.

Ziply Fiber's router is a WiFi 6 router designed to deliver the fastest speeds currently available. (This does not include Ziply Fiber's fastest-in-America 50 Gig speed, which needs a much more serious router.) Setting up your fiber-optic router is simple.

Preparing for the future

Ziply Fiber offers fiber internet plans starting at 100 Mbps all the way up to 10 Gbps. When in doubt, go for our most popular plan, Fiber Gig, which gives you reliable 1 Gig upload and download speeds that meet the needs of the average connected household.

This can result from the router's location, physical obstructions, or interference from other electronic devices. Such conditions often lead to a scenario where the internet keeps disconnecting, disrupting online activities. To mitigate this, it's important to examine your computer's network settings.

“Power cycling the modem and router can often resolve connectivity issues by resetting the network connection,” says Harrison. If resetting your router doesn't fix your Wi-Fi connectivity issues, it's possible you may need new equipment to receive a steady connection.

Common Causes Why Your Wi-Fi Connection Keeps Dropping

Router issues, such as outdated firmware or misconfiguration, can lead to unstable connectivity. On the other hand, device-related problems like outdated drivers or software can also result in intermittent Wi-Fi drops.

There could be a number of factors that affect your internet connection. First, and most likely, is problems with your equipment. Restarting your modem/router will often resolve the issue. Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather.